Refund and Returns Policy – DorsetStores
At DorsetStores, we want you to be completely satisfied with your purchase. If you’re not happy with your order, we’re here to help!
Returns
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You have 30 days from the date of purchase to request a return.
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To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging.
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A proof of purchase such as a receipt or order confirmation is required.
Non-Returnable Items
Certain products cannot be returned, including:
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Custom or personalized items
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Perishable goods
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Downloadable digital products
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Sale or clearance items (if marked non-returnable)
Refunds
Once we receive and inspect your returned item, we will notify you of the status of your refund.
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Approved refunds will be processed to your original method of payment within 5–10 business days.
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Shipping costs are non-refundable unless the return is due to our error (e.g. damaged or incorrect item sent).
Exchanges
Exchanges are available for defective or damaged items only. If you need to exchange an item, please contact us at [support@dorsetstores.com] with details and a photo of the issue.
Return Shipping
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Customers are responsible for paying return shipping costs unless the return is due to our error.
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We recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee receipt of returned items.
How to Start a Return
To begin a return or exchange, please contact our customer support team at:
📧 Email: support@dorsetstores.com
🕒 Hours: Monday–Friday, 9AM–5PM (GMT)
DorsetStores reserves the right to modify this policy at any time. Please review it periodically for updates.